Privacy Notice

This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights available to you under applicable laws.

Scope of This Policy

This policy applies to anyone who interacts with VOW through:

• Mobile app or website
• Email, phone, or social media
• Walk-ins to VOW-branded properties
• Third-party booking platforms

If you book a non-VOW branded partner property, that partner’s privacy policy applies.

VOW services are not intended for children. Bookings must be made by responsible adults.

How We Collect Information

• Directly from you (app, website, calls, emails, walk-ins)
• From travel agents or third-party booking partners
• From service providers working with us
• Calls may be recorded for quality and compliance

If you provide details of other guests, you confirm they are aware of this policy.

Categories of Personal Information

1. Standard Personal Information

• Contact details, age, gender, DOB, profile photo
• IP-based and app-based location data (with permission)
• Booking, payment, and stay details
• Account history and support interactions
• Usage data, device details, logs, crash reports
• Call, SMS, CCTV, and Wi-Fi usage (where applicable)

2. Special Category Information (Optional)

Food preferences, accessibility needs, medical assistance requests, or relationship details — only if you choose to share them.

Why We Process Your Information

• Manage bookings and stays
• Process payments and confirmations
• Provide customer support
• Improve app and service experience
• Prevent fraud and misuse
• Send service updates and marketing (opt-out available)
• Comply with legal obligations

Legal Basis for Processing

• Contractual necessity
• Legitimate business interests
• Legal requirements
• Your explicit consent (where required)

Marketing & Communication

We may send updates, offers, and promotions via email, SMS, app notifications, or social platforms.

You can opt out anytime through:

• Unsubscribe links
• App or device notification settings
• Contacting us directly

Cookies & Tracking

We use cookies and similar technologies to improve performance. Refer to our Cookie Policy for details.

Analytics & Third-Party Services

We use tools such as Google Analytics and Google Places API to improve services and measure marketing performance.

Google’s privacy policies apply where their services are used.

Sharing of Information

• VOW group companies
• Accommodation and service partners
• Legal or regulatory authorities
• Business transferees (merger, sale, acquisition)

Data Retention

We retain personal data only as long as necessary based on legal, regulatory, and business requirements.

Changes to This Policy

We may update this policy periodically. The latest version will always be available on our app and website.